During a PC tuneup service, your computer shuts down due to a recurring blue screen.
While performing a software troubleshooting service for Microsoft Office crashing we find out that your laptop's hard drive is pending failure .
During a wireless printer setup we cannot connect it to Wi-Fi due to forgotten password and inability to access router configuration.
During a virus removal service, the virus (e.g. FBI virus, Smart HDD rogueware) blocks antivirus tools from running and locks system up.