Click on Chat With Us! button to start the chat session.
We will ask you to describe during issue you are having with your PC.
Once we have an idea what issue is (e.g. virus popups, blue screen, etc), we will generate a remote session link to click on to start the remote session. We may generate a session code if you would like to start remote session at a later time.
We will troubleshoot the issue during the remote session and fix the issue. During the remote session you can watch our technician work on your computer to see how the issue is fixed, or you can grab a cup of coffee.
We verify with you that the work has been completed.
We disconnect from both the chat and remote session after the problem is resolved.